© 2017 GuitarPaintGuys
About Us:
GuitarPaintGuys is a small studio located in the heart of the Midwest!
We specialize in finishing and refinishing guitars of all types.   Abstract Art,  and Custom "One Off" Finishes!
Our Mission is to provide quality finishing and refinishing services, at prices FAR LOWER than our competition.

We are confident that we have  THE BEST / LOWEST "Every Day" Price available on the Internet!
If you find better "every day" prices, kindly drop us a line!   We take this part pretty serious!

Terms and Conditions:

GuitarPaintGuys is very easy to work with! We describe every item we sell as accurately as possible, and include detailed photos of the
actual items for sale. Buyers are encouraged to ask all questions prior to purchase!  

Price Quotes:
All quoted prices are good for a period of 30 days from the date of quote.

About our finishes:

We primarily use high end Urethane Finishes.   These finishes are much thinner than the modern polyester finishes used by manufacturers
today.    This type of finish is durable, easy to care for, and has an exceptional gloss.   

Please note that we are producing functional art, not flawless top coats.    We color sand the final clear coat by hand with extremely fine
abrasives, and then polish the finish to a smooth, high gloss.     Doing this by hand does allow some of the human and natural imperfections  
to appear in the clear coat, however, this also allows a greater level of detail and a higher gloss finish.     We feel that the benefits far out
weigh the drawbacks.
  There is no such thing as a perfect finish.


**Decals :  For Legal Reasons,  we WILL NOT apply ANY unauthorized manufacturer decal.

**Color Selection is the responsibility of the individual customer!  
*   No refunds or refinishes will be honored in the case of "buyers remorse."       

How long does it take?  -  Turn Around Time:
Finishing is a complex process that does take time!

There is
no such thing as "rushing"when it comes to finish work.    It is a slow and tedious process that can be effected by weather
conditions like high humidity in the summer months, and freezing temperatures in the winter months.   

Additionally, the volume of workload  in our studio at a given time can also effect the overall turn around time.

Normally, most standard finishes are ready to go within 10-18 business days, if everything goes perfect!

Things that take a little more time include - binding, metal flake, repairs, custom finishes, & guitar bodies that arrive in poor condition.

The turn around time quoted reflects actual time in our studio - not including shipping time.     It also is only an approximate estimate.    Our
studio is fully climate controlled, however, weather conditions such as sub-zero temperatures in the winter months, and very humid
conditions in the summer months, can effect overall turn around time.    No refunds will be given in the event that your order is delayed or
finished early.    We are continually investing in new technology that is designed to provide faster turn around times, and have successfully
been able to reduce our turn around time for most projects for the past
9 years in a row.    Should there be any deviation from our quoted
turn around time, we will do our best to let our customers know in advance.

Current turn around times are listed on each finish order page, as well as at the bottom of every e-mail we send!

We simply want your finish to be properly complete before shipping!
We typically do finish most orders ahead of our quoted times
.   

Payments:

We  accept most Debit and Credit Cards through PayPal.
Cash Payments are accepted for our local customers..

No item or order will ship without cleared payment!

Returns:

In order to keep our prices low, and because all of our work is custom, one of a kind, and specific,  we can not offer a traditional returns
policy.   All sales are final unless otherwise specified by GuitarPaintGuys in writing.

We do stand behind our work!    If there is a problem with your custom finish, just contact us within 7 days of receiving your order, and
provided there is a case for your dis-satisfaction, we would be happy to discuss a repair!

Any modifications to the instrument void this guarantee.

Sale Priced
Orders, Specials, Mistint and Overstocked Colors, Used, 2nd's, Discontinued or Closeout items are always sold "as is" and on
an All Sales Final Basis.
  No Refunds or Returns.
All sales outside the USA are "All sales final."

Please be sure that you understand, and agree with these terms before you make your purchase!    A purchase does constitute full
acceptance and agreement with these terms.


Custom Orders:

Custom Orders are unique to each individual and are sold on a sales final basis.

Please allow a minimum of 8 weeks "in studio" production time, for all custom orders.  

Once GuitarPaintGuys begins a custom order, the order can not be cancelled.      If changes are requested while the order is in progress, we
will do our best to accommodate.    Depending upon how far along your order is, changes may not always be possible.

Completely changing the paint job as a whole is not possible once the order is in progress.

Custom Orders are sold at a quoted price plus actual return shipping at current USPS and UPS Ground Rates.

**All custom orders do need to be discussed / agreed to PRIOR to sending a guitar body for finishing.     In the event this does not occur,
and the custom finish can not be completed, the customer will be responsible for return shipping charges of their guitar body.


Shipping:

We ship standard insured ground primarily.
(All items ship within our studio hours - M-F   9 am - 5 pm  CST  - Holidays Excluded)

** We will ship to the address each specific customer has entered on the PayPal Website.
It is the customers responsibility to ensure their correct address is updated.   We will not be liable, as it is outside our control.

Items and custom orders will not be shipped until cleared payment has been received.

GuitarPaintGuys Free Return Shipping ( where included / quoted ) reflects standard "Ground" Shipping.
Any additional shipping costs are the responsibility of the buyer.

Our Free Return Ground Shipping is good ONLY on completed paid orders.

Under no circumstances will GuitarPaintGuys be responsible for any customs fees.     Customs fees are the responsibility of the buyer.

Unclaimed Items:

It is very unfortunate that we now have to make this kind of policy!   

Any items sent to us for finishing that are not paid for in thirty (30) days from the completion date will be subject to a $10.00 per month
storage charge.    Storage fees will be billed on the 31st day from finish completion.    Any such items not paid for within 3 (three) months of
the finish completion date, , will be considered "abandoned" and will be liquidated and GuitarPaintGuys, its owners, and employees, shall be
fully released from any and all legal or civil liabilities related to such items.

We are not a storage facility.   Your local Yellow Pages can assist you in that area.

We are a small studio, and simply do not have the room!

Again, we feel that it is extremely unfortunate that this kind of policy has to be in place.

Privacy:

GuitarPaintGuys will only use your information as it pertains to your order.   This is to ensure correct order, payment, and shipping,
processing.

We will NOT share your information with any 3rd Party.

We may release customer information to comply with reasonable requests from law enforcement agencies.


Force Majeure:

GuitarPaintGuys, its Owners, and Employees, shall not be liable for any delay in or impairment of performance resulting in whole or in part
from Acts of God, labor disruptions, shortages, inability to procure product, supplies or raw materials, severe weather conditions, or any
other circumstances or cause beyond the control of GuitarPaintGuys.


Drop off / Pick Up:

We often are asked if instruments can be dropped off or picked up at our studio.    Sorry.   No.
Finishing work involves using several hazardous chemicals, that are highly flammable, and extremely dangerous.
We have a closed studio that is not open to the public, for safety  reasons.


*********************



GuitarPaintGuys reserves the right to modify or amend these terms at any time without notice.

GuitarPaintGuys, its employees, and affiliates, are not affiliated with any of the major musical instrument manufacturers.

GuitarPaintGuys is NOT an authorized dealer of any of the name brand instruments we offer for sale.

All trademarks are property of their respective owners.

Any unauthorized use of GuitarPaintGuys sites, listings, pictures, etc, is prohibited.

By Viewing our site, and any related listings, as well as all purchases constitutes full acceptance and agreement with these terms.

At GuitarPaintGuys, we are all active musicians as well! We're easy to work with, and strive to make it affordable for almost everyone to
have a custom painted guitar!    We are confident that we have t
he ABSOLUTE BEST PRICES available!


If you have questions about any of our products or policies, please feel free to contact us at
sales@guitarpaintguys.com
Policies
facebook icon
instagram icon